FAQs
Delivery fees are calculated at checkout depending on your order total. Delivery charges are for Standard Road delivery. If you would like your order sent Express, please make comments in the Notes section.
We deliver Australia wide.
Our turnaround time depends greatly on what you order. We carry an extensive amount of stock, but due to situations outside our control, we may not always have exactly what you are after. We order regularly from our suppliers to ensure we can fulfil orders promptly, but if you are needing something in a really tight time frame, contact us and we will do everything we can to make it happen. We can order stock overnight, manufacture trophies in house or possibly substitute with something similar that we have in stock. We’re always happy to help so please contact us and we will do our best to meet your deadline.
Yes. Your tracking number should be on your emailed invoice that you received when your order was completed. If you cannot find your tracking number, please get in touch and we will forward it on to you.
Absolutely! Our showroom is open Monday-Thursday 8am-5pm, Friday 8am-3pm at 3 O’Dare St, Brighton QLD, 4017.
Your order will be delivered by one of our Courier Teams or by Australia Post’s parcel service. We will use the most cost-effective option taking into account weight and the urgency of the delivery- the cost will be added to your order. You can also pick it up from our office, and there is ample free parking at the front door!
Definitely! We love to incorporate a logo into every award we produce. We believe it makes it much more significant and appealing to the recipient. Plus it’s a great way of promoting your business or club! Just choose the option of adding a logo in the ordering process.
